FAQs
Find quick answers about shipping, orders, returns, and refunds.
Where does Huvona ship?
We currently ship exclusively within the United States.
How much does shipping cost?
Standard shipping is free on every U.S. order, with no minimum purchase required.
When will my order arrive?
Orders are processed within 1–3 business days. Estimated delivery is 5–10 business days after processing. Delivery estimates are not guarantees and may be affected by carrier delays.
How can I track my order?
Once your order ships, you’ll receive a confirmation email containing your tracking number. If tracking has not updated within 14 days, contact us at info@huvona.com.
Can I change or cancel my order?
You can request a cancellation before your order ships. Once an order has shipped, it cannot be canceled. Shipping addresses cannot be changed after shipment.
How do I request a return?
Email info@huvona.com within 7 calendar days of delivery. The delivery date counts as day one. Approved returns must be shipped back within 7 calendar days of submitting the request.
What condition must returned items be in?
Eligible clothing must be unworn, unused, and returned with its original tags, clear garment packaging, and SKU label. Returns that do not meet these requirements may be declined or subject to a 20% restocking fee.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Original shipping and handling charges, if applicable, are non-refundable.
Do you offer exchanges?
No. We do not offer exchanges. If you need a different size, color, or item, return the eligible item and place a new order separately.
When will I receive my refund?
After we receive your return, please allow 5–7 business days for inspection and processing. Approved refunds are issued to the original payment method. Your bank may need additional time to post the funds.
What should I do if my item is damaged or incorrect?
Contact info@huvona.com within 7 calendar days of delivery with your order number and clear photos of the issue. If approved, we’ll provide instructions and cover return shipping when a return is required.