Refund policy

Refund Policy

We want you to be happy with your purchase. If something is not right, please contact us and we will review your request in accordance with the policy below.

1. Return eligibility

We accept returns of clothing items that meet all of the following conditions:

The item is unworn, unused, and in its original condition.
All original tags remain attached.
The item is returned in its original clear garment packaging.
The original SKU label remains attached to the packaging.
Proof of purchase is provided.

Items returned without meeting these requirements may be subject to a 20% restocking fee, or the return may be declined.

2. Return window

Return requests must be submitted within 7 calendar days of delivery. The day the tracking information shows the order as delivered counts as the first day of the return window.

Once your return request has been approved, the package must be shipped back within 7 calendar days of submitting the request.

If your order arrives in multiple packages, the return window begins on the delivery date of the final package.

Returns requested or shipped outside these timeframes may not be accepted.

3. How to start a return

To request a return, contact us at info@huvona.com and include:

Your order number.
The item or items you wish to return.
The reason for the return.
Photographs if the item arrived damaged, defective, or incorrect.

Please do not send any items back before receiving return authorization and instructions from us. Unauthorized returns may be declined.

4. Return shipping

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect due to an order or shipping error.

We recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for return packages lost or damaged while being shipped back to us.

Original shipping and handling charges, if applicable, are non-refundable.

5. Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or different from what you ordered, contact us at info@huvona.com within 7 calendar days of delivery. Include your order number and clear photographs showing the issue.

If your claim is approved, we will provide instructions and cover the return shipping cost when a return is required.

6. Exchanges

We do not accept exchanges of any kind.

If you would like a different size, color, or item, you must return the eligible item in accordance with this policy and place a new order separately.

7. Non-returnable items

The following items cannot be returned:

Gift cards.
Items marked as final sale.
Items that have been worn, used, washed, altered, or damaged after delivery.
Items without their original tags, clear garment packaging, or SKU label.
Items returned without prior authorization.

8. Return inspection and refunds

Once we receive your return, it will be inspected to confirm that it meets the eligibility requirements.

Please allow 5–7 business days from the date the returned package is received for the return to be inspected and processed.

If approved, the refund will be issued to your original payment method. You will receive an email confirmation once the return has been processed.

Your bank or card issuer may require additional time to post the refund to your account. This additional processing time is outside our control.

9. Restocking fees and declined returns

Returns that do not meet the conditions or deadlines stated in this policy may be subject to a 20% restocking fee or may be declined entirely.

If a return is declined, we will contact you with further information.

10. Order cancellations

Cancellation requests must be submitted before the order has shipped. Once an order has shipped, it cannot be canceled and must follow the return process described in this policy.