Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed on huvona.com, operated by Huvona. By placing an order, you agree to the terms below.

1. Where We Ship

We currently ship exclusively within the United States. We are unable to process orders with shipping addresses outside the United States at this time.

2. Order Processing

Orders are generally processed within 1–4 business days after payment is confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day. If an item becomes unexpectedly unavailable, we will contact you by email.

3. Free Shipping and Delivery Times

Huvona provides free standard shipping on all orders within the United States, with no minimum purchase required.

Estimated delivery is 5–10 business days after processing.

Delivery times are estimates and cannot be guaranteed. Delays may occur because of carrier issues, severe weather, public holidays, an incorrect address, or other circumstances outside Huvona’s reasonable control.

4. Split Shipments

Items from the same order may arrive in separate packages and may have different tracking numbers.

For return-window purposes, an order shipped in multiple packages is considered fully delivered when tracking shows that the final package has been delivered.

5. Order Tracking

You will receive a shipping confirmation email with available tracking information once your order ships.

If tracking does not update or your order has not arrived within the estimated delivery period, contact us at info@huvona.com and include your order number and tracking information.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because the address was incorrect or incomplete, additional shipping charges may apply before the order can be sent again.

We cannot guarantee that a shipping address can be changed after an order has started processing or has shipped.

7. Delayed or Lost Packages

If tracking shows an unusual delay, contact us with your order number, tracking number, and any relevant information so we can review the shipment.

If the carrier confirms that a package has been lost, Huvona will review the situation and provide the appropriate next steps.

8. Damaged, Defective, or Incorrect Items

Please inspect your package as soon as it arrives.

If an item arrives damaged, defective, or incorrect, contact us at info@huvona.com within 7 calendar days of delivery. The day tracking shows the package as delivered counts as day one.

Include your order number and clear photographs of the item and its packaging. If the issue is confirmed as damage or a Huvona shipping error, Huvona will cover the return shipping cost.

9. Return Shipping

Return shipping is the customer’s responsibility unless an item arrived damaged, defective, or incorrect, or the return was caused by a Huvona shipping error.

Return requests must be submitted within 7 calendar days of delivery. Approved returns must be shipped back within 7 calendar days of submitting the return request.

For complete return requirements, please read our Refund Policy.